Privacy policy

Who we are

Tijarat ("we", "us") is a product of XiTorque Solutions, Sukkur, Sindh, Pakistan. This policy explains what information we collect when you use the Tijarat website (tijarat.xitorque.com), Tijarat Seller Center, Tijarat Staff (tijarat-staff.xitorque.com) and Tijarat Bazaar (bazar.xitorque.com), and how we use and protect it. You can contact us at any time through our contact page.

Information we collect

Account information

Your name, email address and password (stored securely by Google Firebase Authentication; we never see your password). If you sign in with Google, we receive your name, email address and profile photo from Google.

Shop data you enter

Products, prices, stock, bills, expenses, supplier records, and khata (credit) records, including the names and phone numbers of your customers and suppliers that you choose to enter. You are responsible for having a lawful basis to record your customers' details.

Bazaar data

If you make your shop live on Tijarat Bazaar, your shop name, area, contact number and the products, prices and images you choose to list become publicly visible. When a customer places an order on Bazaar, the name, phone number, address and order details they provide are shared with that shop.

Staff accounts

Usernames and roles of staff accounts that a shop owner creates.

Messages

Information you send us through the contact form, such as your name, email, phone number and message.

Technical data

Our hosting and cloud providers process technical data such as IP address, device and browser type, which is needed to deliver the service securely. The app stores a copy of your data on your device (browser storage) so that it can work offline. We do not use advertising cookies or third-party advertising trackers.

How we use information

• To create and secure your account, including email verification and password reset.
• To store and sync your shop data across your devices and to make the app work offline.
• To show your shop and products on Tijarat Bazaar when you turn it on, and to deliver Bazaar orders to you.
• To let shop owners give staff limited access according to their role.
• To answer your messages and provide support.
• To manage plans, prevent abuse and keep the service secure.
• To send important service messages, such as changes to plans or these policies.

We do not sell your personal information or your shop data, and we do not use it for advertising.

Service providers

We use trusted providers to run Tijarat:

• Google Firebase (Google LLC) for authentication and cloud database. Data may be stored on Google servers outside Pakistan.
• Cloudflare for website hosting, security and content delivery.

These providers process data on our behalf under their own security and privacy commitments.

Who can see your data

• You, when signed in to your account.
• Your staff, limited to the sections their role allows.
• The public, only for shop and product information you publish on Tijarat Bazaar.
• Tijarat administrators, limited to account details, plan status and Bazaar listings, for support, plan management and abuse prevention.
• Authorities, only if required by applicable law.

Data retention and deletion

We keep your data while your account is active. You can request deletion of your account and all associated cloud data at any time through the contact page (subject: "Account delete karna"), using the email address registered on your account. We complete deletion within 30 days of verifying the request. Data stored on your own device can be removed by signing out and choosing to clear data on that device. Contact form messages are deleted when no longer needed for support.

Security

Data is transmitted over encrypted HTTPS connections. Access to cloud data is controlled by authentication and security rules so that each shop's data opens only with its owner's login or its authorised staff. No system is perfectly secure, so please use a strong password and keep it private.

Children

Tijarat is a business tool and is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as Tijarat grows. We will update the date at the top of this page and, for significant changes, notify you in the app or by email.

Contact

Questions about privacy or your data? Write to us through the contact page. XiTorque Solutions, Sukkur, Sindh, Pakistan.